How to Hire for Customer Support

Newsletter | April 27, 2016

How to Hire for Customer Support When you have just under two hours to determine if the person sitting opposite you is the right fit for your company or not, every question matters. While this can be quite difficult even for roles with skills that can be determined right off like coding or writing, the complexity increases exponentially when soft skills come into the picture. Imagine trying to figure out if the candidate has qualities like empathy, attributes that usually take people days, months, years to figure out, on a time constraint. We've accrued so much free advice on how to hire for customer support that we decided to put it together in one place and share the love.

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